Membership ManagerCompany: Bishop Museum
Date Posted: July 15, 2017
Job Title: Membership Manager
Reports To: Vice President of Institutional Advancement
Work Schedule: M-F, 8am-5pm, some evenings and weekends required
Job Type: Exempt-salariad position
NAISC Code: 712110 - Museum Industry
EEO Job Category: First/Mid-Level Manager
Reporting to the Vice President of Institutional Advancement, the Membership Manager is a key member of the Institutional Advancement team and plays a supportive role in the growth and advancement of Bishop Museum's membership program, with emphasis on revenue growth and member engagement. S/he is a strategic contributor to the Museum's evolving membership strategy, and manages the day-to-day implementation of all acquisition, retention, cultivation, member events, and member benefits, member collateral, acquisition campaigns, member communications and messaging tactics. S/he coordinates the meetings and activities of the Bishop Museum Association Council (BMAC). The Membership Manager is energetic, thoughtful, and highly personable in nature and values exceptional service, quality work, and personal relationships.
Duties and Responsiblities
- Contributes to the development and strategic plan for the growth of the Museum's membership program, including setting goals and objectives, developing tactical plans, segmenting markets, pricing and delivery strategies, market research, and member acquisition. Work in accordance with budget and departmental objectives set forth for Institutional Advancement.
- Coordinates monthly membership renewals (direct mail, email) in accordance with monthly mailing schedule. Drafts letter copy for different audience segments, pulls and customizes mailing lists and variable data, and works with print vendor to ensure quality and timely drop of each mailing.
- Serves as primary contact for Bishop Museum members, fields membership inquiries, manages event reservations, coordinates email correspondence.
- Develops and implements membership acquisition, retention, and lapsed member reactivation campaigns via direct mail, internet, and onsite conversion.
- Plans and executes membership events, including Member Previews, Behind-the-Scenes Tours, and other member events.
- Participates in weekly planning meetings and provides written and verbal reports on membership activity, including dollars raised, campaign progress, member engagement, and any issues.
- Updates the membership pages of the website and manages all web portals related to membership giving.
- Serves as primary liaison to the Bishop Museum Association Council (BMAC) and with Director, provides direction and support for their meetings, events, and initiatives.
- Drafts member correspondence and acknowledgement letters.
- Develops, prepares and tracks institutional advancement's direct mail pieces in database.
- Collaborates with other departments on special events and promotes membership where appropriate.
- Coordinates graphic design of membership collateral, signage, and other materials.
- Performs other duties as needed, including coordinating/staffing select donor events as part of the Institutional Advancement team.
- Bachelor's degree, or equivalent work experience required.
- Experience in a high-energy non-profit environment or equivalent.
- Previous fundraising, membership, and event coordination experience.
- Demonstrated ability to prepare and coordinate standard professional correspondence and communication pieces.
- Strong communication skills.
- Highly organized and detail-oriented, excellent time management skills with ability to meet deadlines.
- Ability to manage multiple projects and tasks.
- Ability to interact with people of all levels and backgrounds.
- Demonstrated proficiency in MS Office, prefer knowledge of Adobe Creative Suite.
- Demonstrated ability to manage multiple tasks and maintain composure under time constraints.
- Proven ability to work both independently and collaboratively to achieve departmental goals.
- Execptional interpersonal skills; warm and pleasant demeanor.
- Flexibility in working hours, as some evening and weekend work is required.
- Must have own car with proof of insurance and valid Hawai‘i Driver's License.
- Professional business-like appearance.
- Good attendance.
- Familiarity with Hawaii and Pacific culture and history a plus.
Typical office environment. Occasional evening events which requires working outdoors.
Ability to stand and walk for extended periods of time.
All interested applicants must apply online at:
To view a full list of available positions, please visit www.bishopmuseum.org/careers